Support

Exchanges / Returns

General Information

For an easy exchange, please email us at orders@invoguerecords.com

We will accept an exchange on any clothing item as long as it has not been washed or worn and is in resell-able condition and is returned within 14 days of original order delivery date.

For all music items we off no returns.

All sales of clearance items are final.

We will need you to ship the original merchandise back to us including your completed return/exchange form in order to process your return or exchange. If this information is not included in your packaging we will not be able to process your request.

All returns/exchanges must be received within 14 days of your orders original delivery date.

Once we receive the returned merchandise, we will process your exchange and reship the item you request.

If there are any issues with your exchange we will contact you via email.

You will be responsible for a reshipping fee in addition to the one-time $2.00 restocking fee. The restocking fee is charged per order, not per item.

If you are just returning an order and would like a credit to your original payment method (credit card or paypal), you will be refunded for the cost of the item(s) minus the $2 restocking fee once your returned merchandise arrives.

For Orders placed from our store please send returns to the following address:

Attn. Returns & Exchanges
InVogue Records c/o Flag City Clothing
521 S. Main St.
Findlay, OH 45840

Be sure to use a trackable shipping method and hold onto your tracking number when you return the items. We cannot be held responsible for any returned merchandise unless you have obtained proof of delivery.

Please allow 7-10 business days from the date of delivery to our warehouse for the exchange to be fully processed & reshipped.


Damaged or Incorrect Item Received

We are very sorry for the inconvenience!  We will need you to send the damaged item back to us, once we receive the return package you will be reimbursed for the return shipping costs & a non-damaged item will be shipped.

Please follow the steps below:

Return the item and the completed form using one of the following shipping methods:
          * USPS first class (13 oz or less)
          *USPS Priority mail
          *UPS Ground
          *Fed-ex Ground

Be sure to obtain a tracking number for your return package.
IVR cannot be held responsible for any returned package unless the customer has obtained proof of delivery.

Please do not use any expedited shipping methods such as 2nd day air or 3day shipping. We will NOT be able to offer a full refund on any expedited shipping methods.

SHIP TO:

ATTN: Returns and Exchanges
InVogue Records c/o Flag City Clothing
521 S. Main St.
Findlay, OH 45840

Please allow 7-10 business days from the date of delivery to our warehouse the new item shipment to be processed.